Embedded Files
CUSTOMER EXPERIENCE
Unified Brand & Enablement Integration
🎯 Challenge Â
The BigPanda enablement experience functioned as a disconnected collection of random websites. This lack of synergy created a fractured user journey, where the Enablement portals, felt like entirely different entities. This lead to user roadblocks, inconsistent messaging, and a lack of centralized direction.
BigPanda University Demo.mp4🦄 Skills
LMS
UI/UX
Information Design
Content Strategy
Leadership
🛠Tools
Gainsight
LearnUpon
WorkRamp
DevRev
Figma
GitHub
Articulate 360
Various AI
💡 ProcessÂ
Stakeholder Alignment: Facilitated cross-functional collaboration to align all departments under a single, unified enablement vision.
Full-Stack Design: Led the end-to-end development, including course design, graphic assets, and branding, ensuring a cohesive identity across all touchpoints.
Infrastructure Integration: Bridged the gap between learning and troubleshooting by redesigning technical documentation and support portals for seamless navigation.
Technical Management: Managed the LMS backend architecture to ensure data integrity and system stability while simultaneously overseeing Community strategy.
🌟 Outcome
Boosted Engagement: Jumpstarted community interaction, achieving a 22% increase in engagement within the first few months of implementation.
Research-Led Design: Used direct user feedback and scoring systems to identify specific needs, allowing for a total UI redesign and iterative development processes.
Brand Cohesion: Successfully transformed a disconnected web presence into a unified, professional ecosystem spanning learning, docs, and support.
Reduced Friction: Eliminated navigational roadblocks, resulting in a more fluid user journey between educational content and technical assistance.
Design System
Dashboard
🎯 Challenge Â
The existing material scoring experience at Nike was fragmented and failed to meet the company’s high-caliber design standards. This lack of cohesion made it difficult for users to navigate critical data, creating a barrier between complex material performance metrics and the designers who needed to use them.
Legacy Dashboard
mY rEDESIGN
🦄 Skills
UI/UX
Information Architecture
Stakeholder Management
🛠Tools
Jira
Figma
Confluence
Miro
Tableau
Proprietary Tools
💡 ProcessÂ
Cross-Functional Alignment: Conducted stakeholder interviews and user research across leadership, data science, developers, and design teams to identify how different users interacted with material data and backend systems.
Premium UI/UX Design: Led the design phase for the dashboard, focusing on a UI/UX that felt like a premium, cohesive extension of the global Nike brand.
Technical Feasibility & Documentation: Aided in the development of a robust branding and design system specifically for data-heavy components, ensuring they remained scalable, consistent, and compliant with global standards.
UI Strategy Ownership: Acted as a bridge between system design and user interface strategy to simplify complex internal tools.
🌟 Outcome
Measurable Satisfaction: The improvements directly led to a >30% increase in the dashboard’s Net Promoter Score (NPS) in less than a year.
Streamlined Decision-Making: Transformed a complex tool into a high-performance resource, enabling apparel and shoe designers to make faster, more informed material choices.
Systemic Consistency: Established a scalable framework for data visualization that aligns with Nike's strict design language.
Google Sites
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